FAQ

Frequently Asked Questions

1. How do I place a custom order?
You can submit a request through our “Custom Order” or “Get a Quote” form. Provide details such as size, quantity, material, and any files you have.

2. What file formats do you accept?
We accept common 3D file formats including STL, OBJ, and STEP. If you're unsure, feel free to send what you have.

3. Can you help with design if I don’t have a file?
Yes! We offer design assistance. Just describe your idea and we’ll help bring it to life.

4. What materials do you offer?
We typically offer PLA, PETG, ABS, and other materials depending on your needs. Each material has different properties such as strength, flexibility, and finish.

5. How long does production take?
Production time varies depending on the project, but most orders are completed within a few days. Larger or custom orders may take longer.

6. Do you offer bulk or business orders?
Yes, we specialize in small-batch production and business solutions, but we are always opened for bulk orders. Contact us for custom pricing.

7. Can I customize colors and sizes?
Absolutely. Most products can be customized to your specifications.

8. Do you ship nationwide or internationally?
We currently ship nationwide and internationally.

9. What if there’s an issue with my order?
If there’s a problem, contact us and we’ll work quickly to resolve it.

10. Are your products durable?
Yes, our products are designed for real-world use. Material choice will determine strength and flexibility.

Still have questions?
Contact us anytime at pssplabs@gmail.com